Terms & Conditions

Meshwar Rider · Last updated: 4 July 2026

These Terms & Conditions ("Terms") govern your use of the Meshwar rider application ("the App"). By creating an account and using the App, you agree to these Terms. If you do not agree, please do not use the App.

1. Your account

You sign in with your mobile phone number and a one-time verification code (OTP). You are responsible for keeping access to your phone number secure and for all activity carried out through your account. One account is intended for one person; you must be legally able to enter into a contract to use the service.

You can edit your display name and profile picture, and optionally link an email address, from your profile. Once a linked email is verified, you can change your registered phone number from within the App by confirming a one-time code sent to the new number; the new number must not already be in use.

2. Booking a ride or delivery

You can request a service by setting a pickup and destination and choosing a vehicle type (for example Economy, Comfort, or Motorbike) or a Package delivery option. We match you with a nearby driver of that type and show you the estimated fare before you confirm. Once matched, you can track your driver's location and arrival in real time.

If you use a Package or delivery option, you are responsible for the contents you send: they must be lawful, accurately described, safely packaged, and not include prohibited, dangerous, or restricted items. You are responsible for the recipient being available to receive the item. Meshwar connects you with an independent driver and is not a courier or warehouse; the driver may decline or return items that appear unsafe or unlawful.

3. Fares and payment

Fares are shown up front based on the estimated distance and time of the trip. Payment is made in cash directly to the driver at the end of the trip, unless another method is offered and selected in the App. You agree to pay the fare for trips you take.

4. Cancellations

You may cancel a ride free of charge while we are finding you a driver and up until your driver arrives at the pickup point. Once a trip has started it can no longer be cancelled in the App.

Every cancellation is recorded, including which side cancelled and the reason selected. Repeated or late cancellations may lead to a review of your account and can affect your ability to use the service. If your driver cancels before pickup, we automatically search for another driver for you, and you can report the cancellation from the trip's details.

5. Conduct and ratings

You agree to treat drivers with respect, to wait at the agreed pickup point, and not to damage the vehicle. After each trip you may rate your driver. We may suspend or remove accounts that abuse the service or other users.

6. Location

The App uses your device location to set your pickup, match you with nearby drivers, and let you follow the trip. You can manage location permission from your device settings; some features will not work without it.

7. Account recovery

If you lose access to your registered phone number, you can recover your account by verifying your identity with your national ID. We review recovery requests to protect against fraud.

8. Acceptable use

You must not use the App for any unlawful purpose, attempt to disrupt the service, or use it to harass, endanger, or defraud anyone.

9. Service availability and liability

The service is provided on an "as available" basis and may be interrupted or changed. To the extent permitted by law, Meshwar is not liable for the conduct of independent drivers or for indirect or incidental losses.

10. Referrals, promo codes, and credits

If you share your referral code, you and the rider you invite may each receive a promotional credit when they complete their first trip. Separately, we may offer promo codes that reduce a trip's fare, subject to their own eligibility, per-user, and total-use limits. A single trip may use wallet credit or a promo code, but not both.

Both referral credit and promo codes are closed-loop credit: they can be used only as a discount toward your trips. They have no cash value and cannot be transferred, withdrawn, or refunded. Unused credit may expire after a period shown in the App, and we may change or end these programmes at any time. We may void rewards or discounts obtained through abuse, fraud, or self-referral.

11. Account deletion

You can delete your account at any time from Account > Delete account. To protect you, deletion requires a verification code sent to your phone plus a typed confirmation.

Deletion removes your personal data for the app you delete from — your trips, saved places, and profile details — and ends your sessions. If your number is also registered on the other Meshwar app, only the account for the app you are using is removed. Some records, such as completed-trip and payment history, may be retained in anonymized form where required by law or to resolve disputes.

You cannot delete your account while a trip is in progress, or while you have an unsettled balance — pay any outstanding amount first. Any remaining promotional credit is closed-loop and non-withdrawable, so it is forfeited on deletion.

12. Changes to these Terms

We may update these Terms as the service evolves. The "Last updated" date above reflects the latest version; continued use of the App means you accept the updated Terms.

13. Contact

For questions about these Terms, contact us through Help & Support in the App.