Privacy Policy

Meshwar Driver · Last updated: 28 June 2026

This Privacy Policy explains what information the Meshwar driver application ("the App") collects, how we use it, and the choices you have.

1. Information we collect

• Account details: your mobile phone number and, optionally, your name.
• Verification documents: the KYC documents required in your country, such as your driving licence, national ID, and vehicle documents.
• Location: your device location, collected continuously while you are online, to match you with riders and guide trips.
• Trip and earnings information: trips you complete, fares, subscription and plan usage, and earnings summaries.
• Ratings and support: ratings you receive and messages you send to support.
• In-trip messages: messages exchanged with your rider in the App's trip chat are recorded on the trip and may be reviewed by our team to handle complaints and keep the service safe.
• Device and usage data: basic technical information needed to operate and secure the App.

2. How we use your information

• To create and secure your account and verify it by OTP.
• To verify your eligibility to drive (KYC).
• To match you with nearby riders and complete trips.
• To manage your subscription, trips allowance, and earnings.
• To provide support, handle account recovery, and keep the service safe.

3. Sharing

To complete a trip we share the necessary details with the matched rider (such as your first name and vehicle information). We may share information with service providers who help us operate the App (for example SMS, maps, and hosting), and where required by law. We do not sell your personal information.

Subscription payments are processed by a third-party payment provider. We do not store your full card number; if you choose to save a card, we keep only a secure token and limited details (such as the card brand and last four digits) to display and reuse it. Your card details are handled by the payment provider under its own terms and privacy policy.

4. Location data

While you are online, location is collected continuously so we can send you nearby trips and guide navigation. When you go offline, this collection stops. You can manage location permission in your device settings, but it is required to receive trips.

5. Data retention

We keep your information for as long as your account is active and as needed to provide the service, meet verification and tax obligations, resolve disputes, and comply with the law. When you delete your driver account, we remove your driver documents and vehicles, anonymize your personal details (such as your name, phone number, email, and photo), and end your sessions; records we are legally required to keep — including subscription and payment history — are retained in anonymized form.

6. Your choices

You can update your profile, manage location permission, go offline, and request deletion of your account through the App's settings or Help & Support. Some verification records may be retained where required by law.

7. Changes to this policy

We may update this Privacy Policy as the service evolves. The "Last updated" date above reflects the latest version.

8. Contact

For privacy questions, contact us through Help & Support in the App.